Delivery Information

- Delivery Information
- Delivery Areas
- Delivery Times
- Delivery rates
- International delivery
- Payment information
- Credit card payments

General FAQ
- What happens if I don't have a credit card?
- What happens if goods received are damaged or faulty?
- What is our refund policy?
- What happens if the product I ordered is out of stock?

Delivery Information
Zero Plus ships goods via Australia Post.
We do not charge your credit card until your order is packed and ready to be shipped.

Delivery Areas
We accept orders from Australian and International customers.
International customers will be contacted by email with delivery costs.

Delivery Times
If your item is in stock it will ship within 3 days. Delivery times will vary according to your location.

Delivery Rates
Zero Plus Designs ships goods based on their weight.

Delivery rates vary from product to product. Please access delivery rates through the Zero Plus Designs online store.

International delivery
International shipping rates are worked out on an individual basis.
We will contacted you with delivery costs.
We will not process your order or charge your credit card until you have accepted the delivery costs.

Payment Information
All prices are in Australian Dollars AUD
Payments are debited to your credit card when your order is ready for delivery.
Orders will not be delivered until payment has been processed.

Credit Card payments
You can pay via credit card using our secure order form.
All orders are encrypted for your security and privacy.
We accept Visa, MasterCard, and Bankcard.
We do not accept American Express or Diners cards.

What happens if I don't have a credit card?
Customers can choose to deposit funds electronically into our bank account.

What happens if goods received are damaged or faulty?
We will ensure all goods that leave our store are in their original condition for resale.
If you receive a product that appears to be faulty, we will contact the manufacturer to replace the faulty item or part.

What is our refund policy?
Online purchases can be exchanged within 7 days of receipt. You must have your original docket and postage is at the customers expense.

What happens if the product I ordered is out of stock?
We will contact you with an estimated time of arrival. You can then decide if you would like to proceed with the order. We do not charge your credit card until we post the item out to you.